Privacy Policy

1. Information We Collect

Depending on how you interact with Underdog Chance, we may collect the following categories of information.

Account and contact information

This may include:

• your name
• email address
• account identifier
• login and authentication information
• information you provide when creating or managing an account

Purchase and subscription information

When you purchase a product or subscription, we may receive information such as:

• the product or plan purchased
• transaction amount
• currency
• transaction status
• subscription status
• renewal or cancellation information
• payment-related identifiers supplied by our payment processor

Payment card information is processed by third-party payment providers. We do not intentionally store complete payment card numbers on our own systems.

Service and usage information

When you use Underdog Chance products or software, we may collect information necessary to provide and operate those services, including:

• account activity
• product access
• subscription usage
• credits or usage limits
• analyses performed
• feature usage
• timestamps
• technical events and error information

AI-powered services

If you use an AI-powered Underdog Chance service, information you submit to the service may be processed in order to generate a response.

This can include:

• prompts or messages
• betting information submitted for analysis
• odds, markets, teams or fixtures you provide
• generated responses
• service usage and technical metadata

AI-powered features may rely on third-party AI model providers and other technical service providers.

Do not submit sensitive personal information or confidential information that is not necessary for the service.

Communications

If you contact us, we may retain:

• your email address
• your message
• support correspondence
• information reasonably necessary to respond to your request

Technical and device information

When you use our website or services, certain technical information may be collected automatically, such as:

• IP address
• browser type
• device type
• operating system
• referring page
• pages or features accessed
• date and time of access
• security and diagnostic information

Cookies and similar technologies may also collect information as described below.

2. How We Use Personal Data

We may process personal data to:

• provide the website, products and services you request
• create and maintain user accounts
• process purchases and subscriptions
• provide purchased digital products or access
• operate usage limits, credits and subscription features
• generate responses through AI-powered features
• provide customer support
• send transactional and account-related communications
• protect accounts and services from fraud, abuse or unauthorized access
• diagnose technical problems and improve reliability
• understand how our products and website are used
• improve our products, content and user experience
• comply with accounting, tax, legal and regulatory requirements
• establish, exercise or defend legal claims
• send marketing communications where permitted by law

3. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar law applies, we process personal data under one or more of the following legal bases.

Performance of a contract

We process information when necessary to provide a product or service you requested, manage your account, process a purchase or subscription, or provide customer support relating to that service.

Legal obligations

We may process and retain information where necessary to comply with legal, accounting, tax, regulatory or law-enforcement obligations.

Legitimate interests

We may process information where necessary for legitimate business interests, including:

• protecting our website and users
• preventing fraud and abuse
• maintaining service reliability
• improving products and services
• understanding service usage
• managing and defending legal claims

We rely on legitimate interests only where those interests are not overridden by your rights and freedoms.

Consent

Where required, we rely on your consent for activities such as certain marketing communications, analytics technologies or non-essential cookies.

You may withdraw consent at any time.

4. Payments

Payments may be handled by third-party payment processors.

These providers process payment information according to their own privacy policies and legal obligations.

Underdog Chance may receive transaction information required to:

• confirm payment
• activate access
• administer subscriptions
• process refunds
• prevent fraud
• maintain accounting and tax records

We do not intentionally store complete credit or debit card details on our own systems.

5. AI-Powered Services

Some Underdog Chance services use artificial intelligence or automated systems to generate informational and analytical responses.

Information submitted to these services may be transmitted to technical service providers that help us provide AI functionality.

AI outputs may be inaccurate, incomplete or outdated. AI-powered services are provided for informational, educational and analytical purposes.

The AI Betting Assistant is not intended to make automated decisions that produce legal or similarly significant effects about you.

6. Email and Marketing Communications

We may send:

• purchase confirmations
• account notifications
• service messages
• security notices
• subscription information
• support responses

These operational messages may be necessary to provide the service.

Where permitted, we may also send educational, product or promotional emails.

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or account-related messages.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Necessary cookies may be used for:

• authentication
• security
• session management
• remembering essential preferences
• providing requested functionality

We may also use analytics or other non-essential technologies to understand website usage and improve our services.

Where applicable law requires consent, non-essential cookies will be used only after the required consent has been obtained.

You can also control or delete cookies using your browser settings.

Blocking necessary cookies may prevent parts of the website or account system from functioning correctly.

8. How We Share Information

We do not sell personal data.

We may share information with service providers where reasonably necessary to operate Underdog Chance.

These may include providers of:

• website and cloud hosting
• databases and authentication
• payment processing
• email delivery
• analytics
• customer support
• AI model processing
• infrastructure, monitoring and security
• other technology required to provide our products and services

These providers may process information only as permitted by their agreements with us and applicable law.

We may also disclose information where reasonably necessary:

• to comply with applicable law
• in response to valid legal process
• to protect the rights or safety of Underdog Chance, our users or others
• to investigate fraud, abuse or security incidents
• in connection with a merger, acquisition, sale or restructuring of the business

9. International Data Transfers

Some service providers may process data outside Slovenia or outside the European Economic Area.

Where required by applicable law, we use appropriate safeguards for international transfers of personal data, such as adequacy decisions, contractual protections or other legally recognized safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• whether you maintain an active account
• whether you have an active subscription
• the type of product or service used
• customer support requirements
• fraud and security requirements
• accounting and tax obligations
• legal limitation periods
• applicable legal requirements

When information is no longer required, we may delete or anonymize it.

Some transaction and business records may need to be retained after an account is deleted where required by accounting, tax or other applicable laws.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

No internet service or storage system can guarantee absolute security.

12. Your Data Protection Rights

Depending on where you live, you may have rights concerning your personal data.

Under the GDPR, these can include the right to:

• access personal data held about you
• correct inaccurate or incomplete information
• request deletion of personal data
• request restriction of processing
• object to certain processing
• receive certain data in a portable format
• withdraw consent where processing is based on consent
• object to direct marketing

These rights may be subject to legal limitations.

To exercise a privacy right, contact:

mb@underdogchance.com

We may need to verify your identity before completing certain requests.

You also have the right to lodge a complaint with the competent data protection authority. In Slovenia, the supervisory authority is the Information Commissioner of the Republic of Slovenia.

13. Account Deletion

You may request deletion of your account and associated personal data.

Deletion does not necessarily require us to remove information that we must retain for:

• accounting or tax requirements
• fraud prevention
• security
• legal claims
• other mandatory legal obligations

Where information must be retained, access will be limited to the purposes for which retention is required.

14. Children and Age Restrictions

Underdog Chance products and services are intended only for adults aged 18 or older.

We do not knowingly offer our products or services to children under 18.

If we become aware that personal information has been collected from a child contrary to this policy, we will take appropriate steps to delete it.

15. External Websites

Our website may contain links to third-party websites or services.

Underdog Chance is not responsible for the privacy practices, content or security of external websites.

When you leave our website, the privacy policies of those third parties apply.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page and the "Last updated" date will be changed.

Where appropriate or legally required, we may provide additional notice of material changes.

17. Contact

For privacy questions, requests or concerns, contact:

Underdog Chance
Email: mb@underdogchance.com